Step by Step Directions for Techs
Category Archives: Windows 7
March 11, 2014Posted by on
Trying to get into a customer’s Citrix environment and I couldn’t get the plugins to load in Internet Explorer. The install started and then shut down with no errors. The plugins weren’t installed and the site said that they weren’t detected.
Thinking it was the UAC, I downloaded the plugins and ran with elevated rights. This time I received an error:
To clear this error, you need to remove the key “HKEY_CURRENT_USER\Software\Citrix” from the registry. As always, I suggest that you export the key before deleting it. Also, if you have any other Citrix products installed, this may impact those as well.
Now, get to work!