Step by Step Directions for Techs

Citrix Plugin Won’t Install – Error 2320

Trying to get into a customer’s Citrix environment and I couldn’t get the plugins to load in Internet Explorer.  The install started and then shut down with no errors.  The plugins weren’t installed and the site said that they weren’t detected.

Thinking it was the UAC, I downloaded the plugins and ran with elevated rights.  This time I received an error:

Error number 2320.  Citrix online plug-in Configuration Manager: No value could be found for (AllowHotkey) that satisfies all lockdown requirements.  The lockdown requirements in force may be conflicting.

Trying to Install Plugin

To clear this error, you need to remove the key “HKEY_CURRENT_USER\Software\Citrix” from the registry.  As always, I suggest that you export the key before deleting it.  Also, if you have any other Citrix products installed, this may impact those as well.

Now, get to work!


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